Customer service with Polar
How can we help?
A question about your booking or payment? We are happy to help.
Contact details
Email
klantenservice@parkingkong.comPlease include your booking number in your email.
Send us a message
Go to the formWe reply by e-mail.
Frequently asked questions
See the answersWhat we are asked most often.
Frequently asked questions
Choose your airport, your dates and your arrival and return times. You will see the connected providers with their total price incl. VAT for your stay. Pick a provider, enter your details and pay. You will then receive a confirmation by email.
The cancellation terms are set by the provider, and you see them before you book. You cancel yourself through your booking: open the link in your confirmation email or go to My bookings. You first see what cancelling gives you, and only then confirm.
You request a change, such as a different number plate or different times, through your booking: open the link in your confirmation email or go to My bookings. We check it with the car park; nothing changes until you hear from us. Whether a change is possible, and what it costs, depends on the provider’s terms.
Contact our customer service as soon as possible and include your booking number. What a later return costs depends on the provider’s terms.
You pay through Mollie, a payment service provider. The payment methods you can choose from are shown at checkout.
Send us a message
Is your question about a booking? Then please include your booking number.
