Frequently asked questions
How can we help?
Answers to the most common questions about airport parking with ParkingKong.
Booking
Choose your airport, your dates and your arrival and return times. You will see the connected providers with their total price incl. VAT for your stay. Pick a provider, enter your details and pay. You will then receive a confirmation by email.
No. ParkingKong compares and sells parking from connected providers. The provider runs the car park and sets the price and availability. Once you have paid, we pass your booking on to the provider’s platform.
You book with the providers connected to ParkingKong. Your airport’s page shows which ones they are. Not every airport has a connected provider yet.
You can book as long as your arrival time is still in the future and the provider has space. During school holidays and other busy periods it is wise to book early.
The Kong Score™ rates a car park on four dimensions: price, distance, facilities and reviews. You always see the four separately, never as a single overall figure.
Payment
You pay through Mollie, a payment service provider. The payment methods you can choose from are shown at checkout.
Before you book, you see the total price incl. VAT for your stay. That is the amount you pay us.
The invoice for the parking comes from the provider of the car park, not from ParkingKong: your parking contract is with that provider and we act as intermediary. If you book for a company, choose Business when booking and enter your company details; we pass them on to the provider with your reservation. If you need an invoice, ask for it through our customer service and include your booking number.
Cancelling and changes
The cancellation terms are set by the provider, and you see them before you book. You cancel yourself through your booking: open the link in your confirmation email or go to My bookings. You first see what cancelling gives you, and only then confirm.
You request a change, such as a different number plate or different times, through your booking: open the link in your confirmation email or go to My bookings. We check it with the car park; nothing changes until you hear from us. Whether a change is possible, and what it costs, depends on the provider’s terms.
Contact our customer service as soon as possible and include your booking number. What a later return costs depends on the provider’s terms.
Parking
After paying you receive a confirmation email with your booking number. Keep it to hand when you arrive; your number plate is linked to your booking.
With shuttle parking you leave your car at a car park outside the airport and a shuttle bus takes you to the terminal. With valet parking you hand over your car at the terminal and the provider parks it for you. Each provider’s listing shows which option it offers.
The provider runs the car park; security and liability differ from provider to provider. It is also worth checking what your own car insurance covers.
Can't find your question?
Get in touch with our customer service. If your question is about a booking, please include your booking number.
